FAQ
Our Products
Shipping, Orders & Returns
Subscriptions
Our Products
SCOOP is a range of clean food-first functional powders designed to be added to whatever you're already eating, because we believe nutrition starts in the kitchen. Whether it’s your lunch, smoothie, coffee or dinner, SCOOP blends in easily to give you more from your routine without adding more to it.
Just add a SCOOP to a meal or drink once a day. Hot or cold, sweet or savoury. Try it in anything.
Each powder is intentionally blended to have a neutral taste, so it can be added to literally anything.
NB: Taste is personal, and that’s the beauty of it, you’ll find your favourite pairings.
Yes they do. Our pure, high-quality hydrolysed collagens should dissolve quickly and naturally thicken only slightly. Our greens powder naturally has a grainy texture because it’s not overly processed. Remember, this is what makes us different - we don’t want to ruin your morning coffee or disguise our powders with weird flavourings to be knocked back as a shot.
SCOOP is made for daily use. Consistency is key to getting the most from functional powders. Our powders are made to complement each other and your existing routine, so pick what works for you.
Yes. SCOOP is all natural and designed to work alongside whatever you’re already doing. If you have any health concerns or take prescribed medications, it’s always best to check in with your healthcare provider first.
All SCOOP products are free from gluten, dairy, and soy. They're also suitable for paleo and keto diets. We’re food-first and clean by design, so you won’t find synthetic fillers or ingredients that complicate your routine.
SCOOP products are made from food-sourced ingredients and contain no synthetics, but if you're pregnant or breastfeeding, we recommend checking with your healthcare provider before adding anything new to your routine.
Clean and natural enough to live on your kitchen counter. SCOOP products contain no added synthetic vitamins, additives, fillers, GMOs, or weird flavourings. Our collagens are also sourced with care, free from antibiotics and hormones.
We do our best to ensure everything from our ingredients to packaging is sourced with care by making sustainable choices across all our blends, packaging, and wherever else we can.
Shipping, Orders & Returns
Free next-day delivery on all subscriptions and orders over £40
Standard next-day delivery £3.98
All orders must be placed before 3pm for next-day delivery (Mon–Fri). Orders after 3pm or on bank holidays ship the next working day.
We aim to dispatch all orders the same day. Once it’s on its way, we’ll send you an email so you know when to expect it. All orders are DPD Tracked with a 1 hour delivery window.
We deliver across the UK, EU and UAE.
International Shipping Costs
All international shipping costs are calculated at checkout. You may also be asked to pay additional fees to cover any costs associated with importing parcels to your country.
We process orders as soon as they come in, so we’re unable to make changes to your order or delivery information once it’s placed.
Check your tracking info to see where it was delivered. Still can’t find it? Try any safe places or neighbours. If it’s missing, email us within 7 days with your order number and delivery address at hello@scoopnutrition.co.uk and we’ll look into it.
We hope you love SCOOP, but if you change your mind, you’ve got 14 days to return unopened products. Please see our returns page and we’ll help you sort it.
We have a packing process to make sure your SCOOP products arrive safe and sound. But if something doesn’t arrive right, email us along with a photo at help@scoopnutrition.co.uk please see our returns page for more information.
Got a code? Just pop it in at checkout and your discount will be applied automatically.
Some codes may only work on one-time purchases or your first subscription delivery. After that, subscription orders continue at the standard item discount and you can pause, skip or cancel any time. Easy.
Subscriptions
You’ll get your favourite supplements delivered monthly, with a discount (please see individual products for details). Just choose your products and we’ll handle the rest.
Yes, absolutely. You can pause, skip, or cancel anytime.
Subscribers get a discounted price off all products (please see individual products for details), early access to new launches, occasional surprise treats in your order and a free SCOOP tin and SCOOP with your first order.
Think: limited-edition tins, your very own scoop, or a new sample to try. We keep it fresh and fun.
Nope. You’re in control. Cancel anytime, no hard feelings.
Just log in to your account to update your subscription settings. You can swap products, change your delivery date, or skip a month. We just need 2 days’ notice for any changes before your next order goes out. Don’t worry, we’ll always email you 5 days in advance to let you know we’re preparing your next order.
Yes, every subscription order earns points. You’ll earn more over time and can redeem them for future rewards.
No, the subscriber discount already gives you our best pricing. But keep an eye out for exclusive subscriber perks.